The Buff Day Spa Dermalogica Guarantee
We offer a 100% money-back guarantee. On any Dermalogica Product returned for any reason within a 30-day period if Dermalogica has been recommended by a Buff Day Spa therapist.
For Products that arrived damaged we will offer you a replacement straightaway, or a full refund of the monies already paid upon return of the original item.
If you are dissatisfied with or have a skin response to a Product for any reason, you will be refunded the price you paid for the Product upon return of the original item.
In the rare incident that the wrong Product has been delivered, we will dispatch the correct Product straightaway, or if the original Product is no longer required, we will offer a full refund upon return of the item delivered in error. Orders should be checked on receipt, and any errors must be reported to [email protected] within 5 days of receiving your order in order for the issue to be rectified.
In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.