Terms and Conditions
Treatments are not confirmed until the deposit has been paid. We need payment within 24 hours of the booking been made.
As a courtesy to our therapists and to our clients who are waiting for appointments on our cancellation list, if you need to cancel or move your appointment time, we respectfully request 24 hours notice so that we can give that appointment time to another client.
For individual bookings, you will lose your deposit if less than 24 hours cancellation notice is given.
For groups of 3 or more, there is a 50% cancellation fee with less than 72 hours notice and a 100% cancellation fee with less than 24 hours notice. Once the group booking has been confirmed and payment or deposit has been taken, a 10% administration charge is applied to any cancellation.
Thank you for your understanding and really looking forward to welcoming you to The Buff Day Spa.