FAQ's
“Spa Day? Individual treatment? The difficulty is in the choosing! Here are the answers to our most frequently asked questions on how to Spa....
What are the regular opening hours?
Monday 10am-8pm
Tuesday 10am-8pm
Wednesday 10am-8pm
Thursday 10am-9pm
Friday 10am-8pm
Saturday 10am-6.30pm
Sunday 12pm-6pm
Why can't I view The Buff Day Spa's website properly?
Please ensure that you are using Internet Explorer Version 7 or higher (Internet Explorer 6 is not supported).
What is a Day Spa?
The word Spa originates from the term "Solus Per Aqua" which literally translates as "Healing through Water". You should expect to find water-based treatments and water-based facilities such as sauna and steam room. In most Day Spas, you will also find a place where you can relax and unwind after your treatment.
What do I need to wear or bring with me?
Just bring yourself! We have everything you need to get ready before and after your service for your convenience. We provide robes, spa sandals, and towels. Showers are available and stocked. Guests should arrive at least 15 minutes early to change and use the complimentary sauna & tranquillity room.
What are some great gift ideas?
Our Spa Gift Vouchers are a wonderful gift and are redeemable for treatments as well as products.
Can I use my voucher if it is out of date?
We will honour gift vouchers for 2 months after expiry date at any time against treatments only (not products). After this, they can only be used off peak, between 10am and 4pm against treatments only.
Can I use the sauna if pregnant?
No, it is not recommended to have a heat-based treatment while pregnant.
What should I know prior to waxing?
First of all, a patch test needs to be carried out 48 hours to waxing appointment. Ensure that the hair needs to be long enough. Hair length will vary depending on the body area but a good rule of thumb is 1/2 cm to 1cm. Guests should never use the Sauna prior to waxing services. Some redness following the service is normal. Do not schedule a body treatment on the same day as a waxing service.
What makes us equipped to say we specialise in Dermalogica, compared to other spas/salons?
We send all of our staff on every single Dermalogica class. We regularly test all members of staff, on each product range, to avoid them getting used to knowing a little bit of information on each product, and forgetting vital ingredients and information. Each and every facial therapist has the maximum amount of information on all there is to know on Dermalogica. And if there is a question we cannot answer for you, we will find out the answer and get back to you!
Do you accept One4All Gift Vouchers from the Post Office?
Yes we accept both the paper vouchers and electronic gift cards from One4All against payment for any treatments or products or spa packages. We also accept the new One4all Experience Gift Cards.
What is the loyalty card scheme, and how does it work?
The loyalty cards are our way of giving something back to our clients. It is a small card, with which you collect 7 stamps. Each time you have a treatment you get a stamp for the full value of that treatment, and any product you may purchase, you also get half of the amount of the product stamped too! (It is stamped per visit, so the treatment and product value are combined) and when the card is stamped 7 times, we give you the average amount you have spent free to use against your 8th visit!
Can the loyalty card be used against products?
No, the loyalty card is redeemable against treatments only. However, we still give a stamp for half the value amount of all products that you purchase, even if you are just coming in to purchase a product, without having a treatment!